(Phoenix, AZ, USA)
Hi, when my fresh royal jelly arrived, the foil package was warm (it gets very hot here in Arizona!). The ice packs had thawed and melted, leaked a little onto the jar, and the jar was not cold at all - maybe room temperature - not hot. The jelly was very liquidy and I put it into the refrigerator immediately. I don't know what the consistency should be like or what it should taste like, to tell if it went bad during shipping (no idea how long it was in shipping, I think 1-2 weeks). It does have a very strong taste.
How can I tell if my royal jelly is still good upon arrival or if may have spoiled in shipping?
If the product was warm when you opened it and took 1-2 weeks to arrive, it is likely degraded severely. Sorry! Contact the seller to see if they have a reship policy.
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