Fresh Royal Jelly Received thawed
(Phoenix, AZ, USA)
Hi, when my fresh royal jelly arrived, the foil package was warm (it gets very hot here in Arizona!). The ice packs had thawed and melted, leaked a little onto the jar, and the jar was not cold at all - maybe room temperature - not hot. The jelly was very liquidy and I put it into the refrigerator immediately. I don't know what the consistency should be like or what it should taste like, to tell if it went bad during shipping (no idea how long it was in shipping, I think 1-2 weeks). It does have a very strong taste.
How can I tell if my royal jelly is still good upon arrival or if may have spoiled in shipping?
If the product was warm when you opened it and took 1-2 weeks to arrive, it is likely degraded severely. Sorry! Contact the seller to see if they have a reship policy.