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Canadian Orders
We offer free Standard shipping within Canada at the following order amounts:
$59 – to Ontario
$59 – to Quebec, Alberta, British Columbia, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Newfoundland & PEI
$99 – all Territories and the Yukon
Free standard shipping within Canada is by Canada Post Expedited parcel only. Xpress Post, UPS and Purolator do not qualify for free shipping.
*Coupons or discounts not included in order total for free shipping.
Fresh Royal Jelly
Fresh Royal Jelly orders within Canada only ship on Mondays & Tuesdays as we do not want to risk having the frozen product sitting in transit thawing if it does not arrive before the weekend.
Ontario/Quebec: ship Mondays and Tuesdays
All Other Provinces/Territories: only ship on Mondays
**BC and Alberta Customers: It is highly recommended you purchase either Xpress Post Shipping or the 2-3 day option from UPS or Purolator for your Fresh Royal Jelly order, especially during the summer months.
Our Standard Shipping with Canada Post is 5 business days to BC, meaning it will not arrive before the weekend when shipped on Monday. There are no refunds for Fresh Royal Jelly orders.**
Canada Post WILL NOT leave your Fresh Royal Jelly package on your door step, if you are not home to receive your order. It is your responsibility to ensure that your Fresh Royal Jelly is picked up from the Post Office in a timely manner. There are no refunds on Fresh Royal Jelly.
If you will not be home for delivery and you’d like your Fresh Royal Jelly left on your door step or property, select UPS or Purolator as your shipping option.
Any Fresh Royal Jelly order placed Tuesday through Sunday will be shipped the following Monday.
USA Orders
We offer free standard shipping on orders of $149 or more within the United States by USPS.*
*Our 3 kg (6.6 lb) pails of honey are excluded from this offer. If you order 4 or more 3 kg (6.6 lb) pails of honey and select the Free Shipping option, your order will not be shipped. Also excluded from the free shipping offer are orders of 12 or more units of any honey product. Please contact Customer Support to make shipping arrangements.
International Orders
Free shipping is not available for international orders.
Fresh Royal Jelly
Fresh Royal Jelly orders to the United States only ship on Mondays as we do not want to risk having the frozen product sitting in transit thawing if it does not arrive before the weekend. The only exception to this policy is if you purchase USPS Express Shipping (3 day) in which case we do ship on Tuesdays.
**It is highly recommended you purchase Express Shipping for your Fresh Royal Jelly order, especially during the summer months. There are no refunds for Fresh Royal Jelly orders.**
USPS WILL NOT leave your Fresh Royal Jelly package on your door step. If you are not home to receive your order, it is your responsibility to ensure that your Fresh Royal Jelly is picked up from the Post Office in a timely manner. There are no refunds on Fresh Royal Jelly orders that are not picked up at the Post Office.
Any Fresh Frozen Royal Jelly orders placed Tuesday through Sunday will be shipped the following Monday.
Australian Orders
We are able to ship to Australia but cannot ship the following products due to Australian Custom’s restrictions:
No On-Time Guarantee
We have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery with standard shipping.
We do guarantee delivery times if you purchase and upgrade to Express Shipping. This includes Canada Post Xpress, UPS Expedited 2-3 day and Purolator Express.
Email us for any special order delivery instructions and a quote.
No Liability for Customer Data Entry Errors or Customer Absence
We are not responsible for customer errors in delivery address entry or delivery method. Please review your order and contact us immediately if you find mistakes.
If you or your designated recipient are not home to accept your parcel, and the delivery person cannot find a secure drop point for it, the delivery person may make up to two additional attempts to deliver your package.
We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, USPS, UPS or Canada Post returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
Business Day
A business day is a regular work day. Business days do not include weekends or statutory holidays.
