Shipping InformationShipping Options to Fit Your BudgetUnited States OrdersAll of our U.S. bound orders are shipped automatically by either USA Air Small Packet (orders under 1 kg) or Expedited Parcel (orders over 1 kg). USA Air Small Packet™ - This is an economical service for shipping small and lightweight items via air. The maximum weight for a Small Packets item to the United States is 1 kg. Delivery standards are 4 up to 10 business days. Expedited Parcel™ USA - This service provides ground shipping for packages and parcels destined for U.S. addresses and post office boxes. Delivery standards are 6 up to 12 business days.
Faster shipping available for an additional charge: Xpresspost™ USA - This service provides fast, guaranteed, on-time delivery with delivery confirmation for documents, packages, and parcels destined for addresses and Post Office boxes in the United States. Delivery standards are 3 up to 5 business days between major urban centers.
Tracking your parcel: To track your parcel once it enters the USA, go to: http://www.usps.com/welcome.htm Then type in the same tracking number.
Canadian OrdersWe offer 1 - 6 business day maximum service by Canada Post. The West Coast (B.C. & Alberta) is typically 4 - 6 business days.Central Canada (Saskatchewan, Manitoba) is typically 3 - 5 business days. Ontario is typically 1 - 3 business days, depending where you are. The GTA is 1 - 2 days, northern Ontario is 2 - 3. Quebec is usually 2 - 3 business days and the East Coast is normally 3 - 5 business days. We offer Xpress Post 1 - 2 day maximum for an additional shipping charge. Please contact us for a quote. Tracking your parcel: To track your parcel in Canada, go to: http://www.canadapost.ca/cpo/mc/default.jsf Type in your tracking number. Shipping Methods and CostsBecause many of our products are honey based, packed in glass and very heavy, the average weight of each package is quite high.Additionally, products packed in glass require extensive handling and packing in order to ensure safe arrival. As a result, we base our shipping fees on the weight of your purchase. Your shipping charge reflects the costs for that particular weight. Honey orders incur slightly higher shipping and handling fees. For any order that is not in the contiguous (lower 48) United States or in Canada please email us for a shipping quote and we will discuss the best option. No On-Time GuaranteeWe have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery.We ship all US (lower 48 states) and Canadian regular orders by air 3 times a week according to demand volume. Email us for any special order delivery instructions and a quote. No Liability For Customer Data Entry ErrorsWe are not responsible for customer errors in delivery address entry or delivery method. Please review your order and contact us immediately if you find mistakes.No Liability for Non-Delivery Due to Customer AbsenceIf you or your designated recipient are not home to accept your parcel, and the delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package. We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, USPS or Canada Post returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
Business DaysA business day is a regular work day. Business days do not include weekends or statutory holidays.Processing TimeOrders received between Monday and Friday are usually processed the same business day or the next day. Orders received on Saturday and Sunday are usually processed on Monday.Cancellations and Non-DeliveryIf you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.We reserve the right to change the terms of or discontinue this offer at any time.
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