Shipping Information
All orders placed before 12:00 pm Eastern Time will ship the same day. Otherwise, your order will ship the following business day.
Orders Shipping to the U.S.A.All of our U.S. bound orders are shipped automatically by Expedited Parcel through the USPS, unless your order total is under $25.*Standard delivery times are 3 - 7 business days to the U.S.A.. (unless you've purchased the Express Shipping option which is 2 - 3 business days) This service includes a tracking number. All orders ship from Toronto and factors such as customs clearance and distance from Toronto effect how fast your order will be delivered. *If your order is less than $25 in total**, it will be shipped by USA Air Small Packet™, which is 4 to 9 business day delivery time. This service does not provide tracking. Faster shipping available for an additional charge: Xpresspost™ USA - Delivery standards are 2 to 3 business days between major urban centers in the U.S.. Please select it from the drop down menu listed with most products if you'd like this upgrade. Tracking your parcel: To track your parcel once it enters the USA, go to: http://www.usps.com Enter your tracking # in the tracking box.
Orders Shipping to Canada:All Canadian orders are shipped by Expedited Parcel. Orders within Canada take 1 - 7 business days, unless you've ordered Express Shipping. For greater detail on shipping times within Canada, see below:Ontario/Quebec - 1 - 3 business days Eastern Provinces - 3 - 5 business days Manitoba/Saskatchewan - 3 - 5 business days Alberta/B.C. - 4 - 6 business days Yukon/NWT - 5 - 7 business day We offer Xpress Post 1 - 2 day maximum for an additional shipping charge. Please contact us for a quote. Tracking Number: To track your parcel in Canada, go to: http://www.canadapost.ca/cpo/mc/default.jsf
Fresh Royal Jelly OrdersAny order containing Fresh Royal Jelly will not be shipped on a Thursday or Friday as we don't want the frozen product sitting in transit de-thawing over the weekend. These orders will be shipped on the following Monday.Shipping Methods and CostsBecause many of our products are honey based, packed in glass and very heavy, the average weight of each package is quite high.Additionally, products packed in glass require extensive handling and packing in order to ensure safe arrival. As a result, we base our shipping fees on the weight of your purchase. Your shipping charge reflects the costs for that particular weight. Honey orders incur slightly higher shipping and handling fees. For any order that is not in the contiguous (lower 48) United States or in Canada please email us for a shipping quote and we will discuss the best option. No On-Time GuaranteeWe have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery.We ship all US (lower 48 states) and Canadian regular orders by air 3 times a week according to demand volume. Email us for any special order delivery instructions and a quote. No Liability For Customer Data Entry ErrorsWe are not responsible for customer errors in delivery address entry or delivery method. Please review your order and contact us immediately if you find mistakes.No Liability for Non-Delivery Due to Customer AbsenceIf you or your designated recipient are not home to accept your parcel, and the delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package. We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, USPS or Canada Post returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
Business DaysA business day is a regular work day. Business days do not include weekends or statutory holidays.Processing TimeOrders received between Monday and Friday are usually processed the same business day or the next day. Orders received on Saturday and Sunday are usually processed on Monday.Cancellations and Non-DeliveryIf you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.We reserve the right to change the terms of or discontinue this offer at any time. |
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